AI Strategist • Founder • CEO

Sreita E.
Wheeler

A visionary technology leader with 30+ years of enterprise IT experience — from the earliest days of VoIP and contact center infrastructure to the frontier of artificial intelligence and autonomous agent systems. I build companies, systems, and teams that scale.

View My Brands My Credentials
30+
Years in Enterprise IT
8
Active Certifications
4
Brands Founded
SW

Sreita E. Wheeler

Founder & CEO, ArcSecureAI

Houston, TX
Microsoft Certified: AI Transformation Leader
Microsoft Certified: Azure AI Engineer Associate
ArcSecureAI • ArcSecure.IO • CTS • IWant2WFH
arcsecureai.com

"I started working before fax machines, cell phones, and computers on desks. I've watched every wave of technology transform the enterprise. AI is the biggest wave yet — and I'm building on it."

My Brands

Four brands. One mission: leverage AI to build systems that scale.

ArcSecureAI logo

ArcSecureAI

Enterprise AI consulting, automation strategy, and intelligent agent solutions for organizations ready to transform their operations with AI.

AI Consulting Automation Enterprise AI
arcsecureai.com
CTS logo

Consulting & Training Services

Corporate training, leadership development, and workforce transformation workshops designed to upskill teams for the AI-driven enterprise.

Corporate Training Leadership Workshops
consultingandtrainingservices.com
IWant2WFH logo

IWant2WFH

A remote-work job board and career support platform providing resources, digital products, and community for professionals seeking work-from-home opportunities.

Remote Work Job Board Career Support
iwant2wfh.com
ArcSecure.IO logo

ArcSecure.IO

Technology and developer-facing brand. Technical depth, API integrations, and platform services for security-first engineering teams.

Developer Platform API Integrations Security Tech
arcsecure.io

Certifications & Credentials

A verified portfolio of credentials spanning AI engineering, enterprise strategy, and contact center technology.

Microsoft Certifications

Verified via Microsoft Learn
Certification Exam Level Earned Expires
Azure AI Fundamentals AI-900 Fundamentals Oct 24, 2025 —
Azure AI Engineer Associate AI-102 Associate Jan 4, 2026 Jan 4, 2027
AI Business Professional AB-730 Professional Feb 22, 2026 —
AI Transformation Leader AB-731 Professional Feb 25, 2026 —
Copilot & Agent Administration Fundamentals AB-900 Fundamentals Mar 20, 2026 —

Genesys Cloud Certifications

Genesys Beyond Platform ✓ Certified Professional — Jan 23, 2026
Course / Certification Platform Completed
Genesys Cloud CX — Certified Professional (Credly Verified) Genesys Jan 23, 2026
Genesys Cloud: Implementation Genesys Beyond Jan 5, 2026
Genesys Cloud: Contact Center Administration Genesys Beyond Jan 15, 2026
Genesys Cloud: Reporting and Analytics Genesys Beyond Jan 20, 2026

Cisco & Telecommunications Training

Course / Certificate Provider Date
CVP Java Development for Studio Cisco / Sunset Learning Mar 2022
Cisco Digital Media Systems (DMS) Customer Training Cisco Sep 2010
Cisco TelePresence Customer Training Cisco Apr 2008
MeetingPlace / MeetingPlace Express Customer Training Cisco Jun 2006
Cisco Unified Communications System Admin Certificate Cisco Aug 2003
Cisco IP Telephony – Unity Certificate Cisco Aug 2003
Interaction Advantage Certificate AT&T Apr 1999
Route It! Certificate AT&T Mar 1999
CallCenter Management Certificate Aspect Jan 1998
Design & Implementation Certificate Aspect Nov 1997

Previously held advanced Cisco certifications including CCNP Voice, CCVP, CCDA, CCNA Voice, CCNA Routing & Switching, and multiple Collaboration Architecture Specialist credentials.

Education

On Hold
Bachelor's Degree, Information Technology
University of Phoenix • Phoenix, AZ
Completed
Associate Degree, Network & Database Administration
Apollo College • Phoenix, AZ • July 2001

Career Journey

30+ years of enterprise technology leadership across healthcare, aviation, finance, and telecommunications.

Lead Contact Center Engineer
Memorial Hermann Health Systems • Houston, TX
2016 – Present

Lead architect for Cisco PCCE contact center environments. Designed, implemented, and maintained enterprise UC and PCCE systems including CVP, ICM, Finesse, and Cisco Intelligence Center.

Founder & CEO
ArcSecureAI • IWant2WFH • Consulting & Training Services
Current

Building a multi-brand AI ecosystem offering enterprise consulting, workforce training, and remote career support. Pioneering a hybrid human + AI workforce model.

Sr. Infrastructure Engineer – Team Lead
Universal Weather & Aviation • Houston, TX
2015 – 2016

Team lead for UC environment. Designed and maintained Cisco CUCM, Unity Connection, Jabber, PCCE, and Finesse Agent Desktop systems.

Team Lead, 3rd Level Support (22 Engineers)
GDH / Cisco Systems @ State Farm • Bloomington, IL
2011 – 2015

Led a team of 22 engineers supporting a large-scale enterprise UC environment. Involved in Oracle/Acme Packet Session Border Controller design and implementation.

Unified Communications Consultant
Accudata Systems (Cisco Gold) • Houston, TX
2010 – 2011

Delivered high-value IT infrastructure solutions across the Texas region, from presales engagement through design, implementation, and client management.

Sr. Voice Engineer
Insight Global @ Hewlett-Packard • Global
2009 – 2010

Managed global VoIP deployments including budgeting and vendor relations. Designed and implemented Avaya and Cisco systems for new locations and acquired call center businesses worldwide.

Telecom Administrator / MIS Coordinator
Aftermarket Company • Phoenix, AZ
1996 – 2000

Managed a database of 8,000+ toll-free numbers, oversaw 15 data processors, and administered Aspect CallCenter systems handling inbound and outbound operations.

Let's Work Together

Whether you're looking to transform your enterprise with AI, train your workforce, or explore remote work solutions — I'd love to connect.

ArcSecureAI Training Services IWant2WFH